dispute resolution

354 South Road, Hampton East VIC 3188 | Copyright © 2017 Fingo Finance Pty Ltd.

Fingo Finance’s Dispute Resolution follows specific procedures to try to resolve any complaints that you may have as we value your feedback. Our clients are our top priority and we are committed to providing the best service within the industry. Should you have any queries or concerns, please refer to the below information.

Internal Dispute Resolution.

If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.

Complaints Handling Officer:

Fingo Finance Pty Ltd, 354 South Road Hampton East VIC 3188.

1300 134 646

idr@fingofinance.com.au

External Dispute Resolution.

In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 45 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.

Financial Ombudsman Service Limited (FOS):

Tel: 1300 134 646 or info@fos.org.au

A copy of FOSs dispute resolution policy is available at www.fos.org.au or by request.

Fingo Finance Pty Ltd is an Authorised Credit Representative (ACR) Number 483171 of Automotive Lease Packaging (ALP) as Licencee ABN 12 094 720 804 Australian Credit Licencee (ACL) Number 422347.

Australian Credit Licence - ACL's Membership number with FOS is: 14472

Credit representatives - CR's membership number with FOS is: 14472

Further Information

For more information regarding anything referred to in the Credit Guide or anything else about our services, just ask at any time. We are here to help you!

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